1. Introduction
Welcome to Walk&Talk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our related services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.
2. Information We Collect
We collect personal information that you provide to us voluntarily when registering on the App, placing an order, or communicating with us. We may collect the following categories of information:
- Account & Contact Data: Full name, email address, phone number, and delivery/pickup preferences.
- Payment & Transaction Information: Information necessary to process your transactions, including order details, purchase history, and transaction identifiers. Complete payment card credentials are processed directly by our authorized payment service providers and are never stored on our servers.
- Device & Usage Data: Technical information such as IP address, operating system, device model, app performance metrics, and diagnostic crash logs.
3. Third-Party Services & Integrations
We may share data with or utilize services provided by trusted third parties to facilitate operations, enhance user experience, and ensure security:
- Firebase (Google LLC): Used for backend infrastructure, user authentication, database management, and error analytics.
- Payment Service Providers: Licensed virtual POS and banking service providers that handle online payment processing securely.
- SMS & Communication Gateways: Third-party telecommunication providers utilized solely for delivering one-time passcodes (OTP) and transactional status updates.
4. How We Use Your Information
We process your personal information based on legitimate business interests, contractual necessity, and legal compliance:
- To create, authenticate, and manage your account profile.
- To process, verify, and complete your orders efficiently.
- To send critical transactional communications, such as order updates, verification codes, and security notices.
- To diagnose performance bugs, optimize system reliability, and maintain application stability.
- To satisfy applicable statutory requirements, bookkeeping obligations, and legal standards.
5. Account Deletion and Data Retention
In full compliance with Apple App Store review guidelines, users maintain total control over their personal data and account status:
- In-App Account Deletion: You can initiate complete account deletion at any time directly through Settings > Account > Delete Account inside the App.
- Direct Request: You may also request account and data removal by emailing our support desk at destek@walkandtalk.com.tr.
Upon receiving your deletion request, all personal identifiers and associated account records will be permanently removed or anonymized, except where statutory retention periods apply (such as required accounting and tax records).
6. Children's Privacy
Our application is not intended for use by individuals under the age of 13 (or under 16 where specified by local regulations). We do not knowingly collect or solicit personal information from children. If we discover that personal data of a minor has been collected without parental consent, we will promptly delete that data.
7. Security of Your Information
We implement standard administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, or disclosure. However, please be aware that no security transmission over mobile networks or cloud storage can be guaranteed to be completely impenetrable.
8. Contact Us
If you have inquiries, questions, or requests concerning this Privacy Policy, please contact us at:
- Company Legal Name: [Walk & Talk]
- Address: [Kirazlı mah. 1175. Sokak No: 2-4, Kirazlı Bağcılar / İstanbul
- Email: destek@walkandtalk.com.tr
- Phone: